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FAQS

We do our best to serve our customers the best that we can.

There are Most Frequently Asked Questions Below:

Q. HOW LONG DOES DELIVERY TAKE? 

A. Usually 1-2 weeks. Due to high demand of some of our most popular products, please allow 2-4 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at service@letcase.com.

If your order hasn't arrived within 90 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries)

Q. How Do I track my order? 

A. You can track your oder at https://www.17track.net/en.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in US & China.

So, please expect your items to be shipped separately  (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q. How long will it take to receive a tracking number?

A. You will take usually between 1-3 business days.

Q. Where can I place an order from?

A. You can place an order from any country, we ship Worldwide.

Q. Is shipping really FREE?

A. Yes, shipping is Free Worldwide on ALL items. 

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.

Please contact us if you don't receive one within 24 hours. 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to service@letcase.com.

Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal.

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. 

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts. 

Q. Will I (the customer) have to pay customs?

A. For most countries you will not have to pay customs, but it depends where are you located and if you order more than 1 piece.

Shippinp Method - Letcase Knives

When you place an order, please choose a shipping method and pay for the order including the shipping fee. Generally, we will send the items as soon as possible once your payment is completed.
We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries,which may affect how quickly your product is inspected.

We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ship from the same location such as United States, China, Europe, etc... It may take anywhere from 7 - 30 days on average. This is highly dependent on the customs and import process in your country. 

1. Shipping Method: DHL, DHL eCommerce, UPS, epacket, PostNL.
2. Delivery Time:

a. DHL usually takes 3-7 working days(not includig holiday and weekend).
b. DHL eCommerce usually takes 6-15 working days(not including holiday and weeknd).
c. PostNL usually takes 12-25 working days(not including holiday and weeknd).
d. ePacket usually takes 7-21 working days(not including holiday and weekend).
e. UPS usually takes 4-7 working days(not including holiday and weekend).

Refund and Return - Letcase Knives

If you no longer want your purchase and it remains unopened and unused, you can arrange to return it to us within 30 days of receipt for a refund. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

  • We don't accept the return and refund when the product is in transit, you can ask return or refund after you receive the parcel, and when we get the package, we will refund you.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Refund and Return - Letcase Knives